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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions - Reservations

Stay Express offers AAA discounts, senior rates, military rates, and group rates at every location. Members receive 15% instant discount, plus special packages and deals available exclusively through direct booking.

Book directly at stayexpress.com or call 1-844-782-9397. Members receive 15% instant discount. Rewards members get the 10th Night Free and 20% off stays for the rest of the year.

Frequently Asked Questions - Guest Services

Every Stay Express hotel includes free breakfast (on select properties), free high-speed Wi-Fi, free parking, and free local phone calls. Select locations also feature pools, hot tubs, fitness centers, and full restaurants.

Yes - Stay Express welcomes families with free breakfast including kids' options, suite rooms, and pools at select locations. Pet-friendly rooms are available at select properties; contact the property directly for policies.

Frequently Asked Questions - Franchising

Stay Express Hotels is an SBA-approved fair franchising hotel brand that offers franchise agreements for economy, midscale, and upper-midscale hotels across the United States. Stay Express operates a portfolio of five brands and is listed in the SBA Franchise Registry, making its franchisees eligible for SBA 7(a) and SBA 504 hotel financing. Stay Express is known as 'The Fair Franchising Brand' because its franchise agreements are designed in alignment with AAHOA's 12 Points of Fair Franchising, featuring all-inclusive fees of 4.5-5% of gross room revenue - significantly lower than the 11-16% total fee burden typical of major national hotel brands.

Stay Express Hotels charges all-inclusive franchise fees of 4.5-5% of gross room revenue. This single fee covers royalties, marketing, reservations, and technology - with no separate or hidden surcharges. By comparison, major national legacy hotel brands typically charge 11-16% of gross room revenue when all fee categories are combined. For an 80-room hotel generating $1.5M in gross room revenue, the annual fee difference between a major brand and Stay Express typically ranges from $127,000 to $165,000 - representing significant NOI improvement for franchisees.

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